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Google Business: How to Get Listed & Get More Customers

Google is the world’s most-visited website. It currently holds more than 92% of search engine market share. Creating a Google Business Profile (formerly known as "Google My Business") is an important way to attract new customers to your business through Google search and Maps. And, it's FREE to set up!

What is Google Business Profile?

(formerly known as

Google My Business)

Google Business Profile is a FREE business listing from Google. It allows you to provide details and photos of your business, including your location, services, and products.

Creating this free profile is a great way to increase your visibility across Google. Information from your Google Business Profile may appear in Google Search, Google Maps, and Google Shopping.

Google Business Profile is available to businesses that have contact with customers, (which is almost all businesses, in one way or another.) This includes businesses with a physical location (like a restaurant, store, or office), and businesses that provide services by meeting with clients in other locations (like consultants).

If you have an online-only business, it will be important to utilize other Google tools, like Google Ads and Google Analytics, to drive traffic to your website. However, if you are a small business that provides services to your local community, it's important to have a Google Business profile which will drive local searches to your website. (See the examples above.)

Why You Need a Google Business Account

(besides, it's free!)

1. Get discovered in Google (and Google Maps)

Whether you’re looking for foot traffic or web traffic, Google is the ultimate search referrer. A Google Business Profile helps ensure that people find your business when looking for products and services like yours in their local area.

Your Google My Business listing shows searchers where and how to visit your business. A Google Business Profile also improves your local SEO. In particular, a listing for a local business is more likely to appear when people search for a nearby business using Google Maps.

2. Control your online business information

Your Google My Business profile allows you to control and update your contact information, business hours, and other essential details as needed.

You can post updates to share that you’ve expanded services, temporarily closed, or fully reopened (an especially useful feature during emergencies like COVID-19). Google Business Profiles have strong local SEO, so the information you share will rank above third-party sites that might have out-of-date details.

3. Build trust through Reviews

Reviews are a key element of social proof, and a meaningful way to build trust and credibility.

Google’s combined star rating and space for detailed reviews allows customers to share as much or as little information about their experience with your business as they like. All of it helps future potential customers decide which businesses to visit and products to buy.

It can be scary to think about reviews coming in on such a public platform, especially since you can’t pick and choose which Google Business reviews to share. (Although you can respond to all reviews, as we’ll explain later.)

But don’t panic: Google finds that a combination of positive and negative reviews is more trustworthy than page after page of glowing recommendations.

How to Set Up a Google Business Profile